Effective Date: 03/01/2025
Last Updated: 07/22/2026

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Pittsburgh Quail (“Pittsburgh Quail,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, create an account, place an order, join our mailing list, or otherwise interact with our business.

This policy applies to information collected through [insert website address] and related online services operated by Pittsburgh Quail.

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1. Information We Collect

 

Depending on how you use our website, we may collect the following information:

 

Information You Provide

You may provide information such as:

• Your name

• Billing and shipping addresses

• Email address

• Telephone number

• Order and transaction information

• Products you purchase or request

• Messages, reviews, photographs, or other information you submit

• Communication and marketing preferences

• Poultry-related information needed to answer questions or process an order

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Payment Information

Payments may be processed by third-party payment providers. We may receive limited transaction information, such as payment status, transaction identification numbers, and the last few digits of a payment card. We generally do not directly receive or store complete credit or debit card numbers.

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Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address

• Browser and device type

• Operating system

• Pages viewed

• Referring website

• Date and time of visits

• General geographic location

• Website interactions and shopping activity

• Cookie and similar technology information

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2. How We Use Information

 We may use the information we collect to:

• Process, prepare, ship, and manage orders

• Communicate about purchases, availability, shipping, pickup, or delivery

• Respond to questions and customer-service requests

• Provide information about hatching eggs, chicks, poultry, supplies, and related products

• Maintain customer accounts and order records

• Process payments, refunds, returns, or cancellations

• Send requested newsletters, promotions, or business updates

• Improve our website, products, and customer experience

• Protect our customers, animals, business, and website

• Detect or prevent fraud, misuse, and security concerns

• Maintain records and comply with applicable laws

• Enforce our website policies, sales terms, and agreements

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3. Cookies and Similar Technologies​

Our website may use cookies, pixels, analytics tools, and similar technologies. These tools may help us:

• Keep the website functioning properly

• Remember shopping-cart items and preferences

• Understand how visitors use the website

• Measure website performance

• Improve our advertising and marketing

• Prevent fraud and protect website security

 

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website features, checkout functions, or your overall experience.

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4. How We Share Information

We may share information with trusted service providers that help us operate our business, including:

• Website hosting and e-commerce providers

• Payment processors

• Shipping and delivery providers

• Email and communication services

• Analytics and advertising providers

• Accounting, legal, insurance, or professional advisers

• Fraud-prevention and website-security services

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These providers may access information only as reasonably necessary to perform services on our behalf and are subject to their own privacy practices.

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We may also disclose information:

• When required by law, court order, subpoena, or government request.

• To protect the safety, rights, property, or security of Pittsburgh Quail, our customers, or others.

• To investigate suspected fraud, illegal activity, or policy violations.

• In connection with a merger, sale, transfer, restructuring, or other business transaction.

• With your consent or at your direction.

 

Pittsburgh Quail does not sell or rent personal information for money.

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5. Email and Marketing Communications

You may receive order confirmations, shipping information, customer-service messages, and other communications necessary to complete a transaction.

When you voluntarily subscribe to promotional emails or text messages, we may send information about products, availability, special offers, educational content, or business updates.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or contacting us. You may still receive non-promotional communications related to an active order or customer-service request.

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6. Order and Poultry-Sale Records

Because we sell poultry, chicks, hatching eggs, and related products, we may retain information connected to purchases, deliveries, flock records, health documentation, or regulatory requirements.

Information may include customer contact details, dates of sale, types or quantities of poultry or eggs purchased, shipping information, and applicable certification records.

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7. Information Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure.

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Customers are responsible for protecting their account credentials and should notify us promptly of suspected unauthorized account activity.

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8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions

• Provide customer support

• Maintain business, accounting, tax, and regulatory records

• Resolve disputes

• Enforce agreements

• Prevent fraud

• Meet legal obligations

 

Retention periods may vary depending on the type of information and the reason it was collected.

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9. Your Privacy Choices

Subject to applicable law, you may request that we:

• Confirm whether we maintain personal information about you

• Provide access to certain information

• Correct inaccurate information

• Delete certain information

• Stop sending promotional communications

 

Some information may need to be retained for active orders, accounting, tax, fraud-prevention, regulatory, or legal purposes.

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To submit a request, contact us using the information listed below. We may need to verify your identity before completing a request.

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10. Children’s Privacy

Our website and products are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13 without appropriate parental consent.

A parent or legal guardian who believes a child has provided personal information may contact us to request its review or deletion.

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11. Third-Party Websites and Services

Our website may contain links to social-media platforms, marketplaces, payment providers, shipping services, or other third-party websites.

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Pittsburgh Quail does not control the privacy, security, or content practices of third parties. Visitors should review the privacy policies of those services before providing personal information.

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12. Social Media

When you interact with Pittsburgh Quail through social media, the platform may collect information according to its own policies. Information you publicly post, comment, tag, or share may be visible to others.

We may use messages submitted through social media to respond to inquiries, provide customer support, or manage orders.

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13. Visitors From Outside the United States

Pittsburgh Quail is based in the United States. Information submitted through our website may be processed and stored in the United States, where privacy laws may differ from those in other countries.

Customers are responsible for confirming whether we can legally ship products to their location.

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14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business practices, services, or legal obligations.

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The revised policy will be posted on this page with an updated “Last Updated” date. Continued use of the website after an update means the revised policy will apply to future interactions.

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15. Contact Pittsburgh Quail

Questions, concerns, or privacy requests may be directed to:

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Pittsburgh Quail
NPIP #23-933
Email: Pittsburghquail@gmail.com
Phone: 724-498-5879